Frequently Asked Questions

When will my order be shipped?

We aim to have all orders packed and on their way within 2–4 business days of your order being placed. Once your parcel has been shipped, you’ll receive a confirmation email with your tracking details so you can follow your Outback Darling goodies all the way to your door.

During launches, limited-edition drops and other busy periods, please allow a little extra time for us to carefully pack and send your order.

Due to the handmade nature of our products we do not accept returns for change of mind. However, if you order arrives damaged or there’s an issue with your candle, please contact us within 7 days of delivery with your order number and an image of you faulty item and we’ll make it right.

You can pay securely at checkout with a credit or debit card, or with PayPal. Payments are handled by Stripe and PayPal — we never see or store your card details.

Please note, we do not currently offer Afterpay or other buy now, pay later services.