Refund & Returns

Last updated: June 2026

We want you to love your Outback Darling candles. If something is not right, we are here to help.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or does not do what it is supposed to, you are entitled to a replacement or refund for a major failure, and to have minor problems put right. Nothing in this policy limits those rights.

Faulty or damaged items

Because our candles are handmade and shipped with care, the occasional knock in transit can happen. If your order arrives damaged or faulty, please email us within 14 days of delivery at amy@outbackdarlingcandleco.com.au with your order number and a photo of the issue. We will arrange a replacement or refund as quickly as we can.

Change of mind

As our candles are hand-poured in small batches, we are generally unable to accept returns for change of mind. If you have made a mistake with your order, contact us as soon as possible. If it has not shipped yet, we will do our best to help.

Returning an item

Please do not send anything back before contacting us first. Once we have agreed a return, we will let you know where to send it. Returned items should be unused and in their original packaging where possible.

Refunds

Approved refunds are processed back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card provider.

For anything to do with a return or refund, email amy@outbackdarlingcandleco.com.au and include your order number so we can find you quickly.